At Divinely, we strive to ensure that every order reaches our customers safely and in proper condition. Since our products are associated with spiritual and lifestyle usage, we maintain a clear return, refund, exchange, and shipping policy.

Return & Exchange Policy

Customers may request a return or exchange only in the following situations:

• Damaged product received
  
• Wrong product delivered
  
• Missing product in the package

To initiate a return or exchange request, customers must contact us within 24 hours of delivery with:

• Order ID
  
• Clear product images
  
• Package images
  
• Mandatory unboxing video proof

Products must be unused and returned in original packaging with all tags and accessories intact.

Refund Policy

Divinely does not provide refunds for:

• Change of mind
  
• Personal preference
  
• Incorrect orders placed by customers
  
• Minor color or texture variations

Refunds are applicable only if the product received is damaged, defective, or incorrect, and a replacement cannot be arranged.

Approved refunds will be processed to the original payment method within a reasonable processing timeline depending on banking and payment gateway procedures.

Cancellation Policy

Orders can only be cancelled before dispatch.

Once the order has been shipped, cancellation requests may not be accepted.

Divinely reserves the right to cancel any order due to stock unavailability, payment issues, suspicious activity, or operational limitations.

Non-Returnable Conditions

Products will not be eligible for return or exchange if:

• The product has been used or damaged after delivery
  
• Original packaging is missing
  
• Request is raised after the allowed timeframe
  
• Proof of damage is not provided

Contact Information

Company Name: JKCP HEALTHPEAK VENTURES PRIVATE LIMITED

Address: 23 Shivshankar Estate, Bhayandar East, Maharashtra – 401105

GSTIN: 27AAGCJ4871K1Z3

Email: divinelyindia26@gmail.com

Phone: +91 88980 60597